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DANA deposit and withdrawal

DANA is one of the fastest payment methods on spb. To deposit, log into your account, select Deposit, choose DANA, and enter your desired amount. You will be redirected to the DANA app on your phone. Confirm the transaction, and the funds appear in your spb account within subject to verification. Deposits via DANA are instant and carry no additional fees from spb. For withdrawals, go to your account dashboard, select Withdraw, choose DANA, and enter the amount. Your withdrawal is reviewed within 24–48 hours, then sent back to your DANA wallet. Most DANA withdrawals complete within one business day. Keep your transaction receipts for record-keeping and dispute resolution if needed.

OVO and GoPay usage

OVO and GoPay work similarly to DANA on spb. Both e-wallets are widely used across Indonesia and offer quick deposit confirmation. To use OVO or GoPay, ensure your account is linked to your phone number and has sufficient balance. During deposit, select your preferred e-wallet, confirm the amount, and authorize the transaction in the app. Deposits typically complete within subject to verification. For withdrawals, the same 24–48 hour review window applies. OVO and GoPay withdrawals are sent to your registered wallet account. Both payment methods support account binding and KYC verification, which may be required before your first withdrawal. If you encounter issues, contact support with your transaction ID and registered phone number.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer an alternative for users who prefer traditional banking. When you select a bank VA during deposit, spb generates a unique account number for your transaction. Transfer the desired amount from your personal bank account to this VA number. The deposit is confirmed once the bank clears the transfer, typically within subject to verification depending on the bank. Withdrawals to a bank VA are processed within 24–48 hours and returned to your original bank account. BCA, Mandiri, BRI, and BNI all support this method. Bank transfers may incur standard inter-bank fees charged by your bank, not by spb. Keep your VA number and transfer receipt for reference. If a transfer is delayed, contact your bank first, then reach out to spb support with proof of transfer.

Fees, limits and verification

spb does not charge deposit or withdrawal fees; however, your payment provider (e-wallet or bank) may apply standard transaction fees. Deposit amounts are flexible and start from a minimum of around our welcome offer for most methods. Withdrawals are subject to a minimum of our welcome offer and a maximum determined by your account status and verification level. All new users must complete KYC verification before their first withdrawal. This involves providing your ID number and date of birth, which we verify against official records within subject to verification. Once verified, you can withdraw freely up to your account limits. Higher limits may be available after additional verification steps. Check your account dashboard for your current deposit and withdrawal limits.

Resolving a stalled transaction

If a deposit does not appear in your spb account within the expected time window, first check your e-wallet or bank app to confirm the money was deducted. If the deduction is confirmed but spb has not credited your account, contact our support team immediately with your transaction ID, payment method, and the exact amount. We will investigate and either credit your account or arrange a refund within 24–48 hours. For withdrawals under review longer than expected, check your email for any verification requests from spb. You may need to confirm your identity or provide additional documentation. Once confirmed, your withdrawal will be processed. If you believe a transaction is lost, do not attempt to repeat it; instead, contact support with full details so we can trace and resolve the issue without duplicate charges.