spb Privacy Policy

This page describes what we collect when you use spb and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and fulfil our regulatory obligations. We handle your data with encryption, limited access, and transparent policies so you understand exactly what we do with your information.

We operate spb across multiple jurisdictions, which means your data may be stored or processed outside your home country. We undertake to protect your information regardless of where our servers sit, using industry-standard security protocols. We do not sell your personal data to third parties, and we share information only where necessary for payment processing, regulatory compliance, or fraud prevention.

Our privacy practices centre on transparency and control. You can request access to your data, ask us to correct errors, or request deletion where applicable law permits. This policy explains each of these rights and how to exercise them.

What Data We Collect on spb

We collect the following information when you create your spb account:

Email address (required for account recovery and notifications)
Password (hashed securely, never stored in plain text)
Full name and date of birth (for KYC verification)
Identity document (e.g. national ID, passport) — uploaded as a photo or scan
Phone number (for two-factor authentication and support contact)
Residential address (for regulatory and fraud-prevention purposes)

We also collect transaction data: every deposit, withdrawal, bet, and win is logged on our spb servers. We record payment method, amount, timestamp, and outcome. This history helps us detect fraud, settle disputes, and comply with financial regulations.

When you use spb on a mobile device, we collect limited device data: your operating system, device type, and IP address. We use this to prevent account compromise and to troubleshoot technical issues. We do not track your physical location unless you explicitly enable location services for your browser or app.

Identity Verification on spb

We collect identity documents to comply with KYC regulations. We verify your identity against official databases to ensure your account is legitimate and to prevent fraud. This verification process is mandatory before you can deposit or withdraw on spb.

How We Use Your Data on spb

We use your personal data for the following purposes:

Account verification: We verify your identity through our KYC process so we can safely process your deposits and withdrawals.
Payment processing: We share minimal data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet providers) to complete your transactions. Payment processors handle the data according to their own privacy policies.
Fraud prevention: We analyse transaction patterns to detect and prevent fraudulent activity. We may flag unusual behaviour and request verification before processing a withdrawal.
Regulatory compliance: We retain transaction records for periods required by law. We may disclose data to regulatory authorities if legally compelled.
Customer support: We use your contact information to respond to your inquiries and resolve technical issues.
Service improvement: We analyse anonymous, aggregate usage data to improve spb's performance and features. This data is de-identified and does not identify you personally.

We do not use your data for marketing purposes without your explicit consent. We do not sell your information to third parties for profit.

Data Storage and Security on spb

We store your data on secure servers with encryption in transit and at rest. Our spb infrastructure uses industry-standard TLS (Transport Layer Security) so all data moving between your device and our servers is encrypted. Your password is hashed with a cryptographic algorithm—we cannot reverse the hash to see your password, and neither can our team.

Our servers may be located in multiple jurisdictions. This means your data may be processed outside your home country (e.g. if you're in Jakarta but our processing centre is elsewhere). We undertake to apply equivalent security standards regardless of server location.

We restrict access to your personal data to our core team members who need it to operate spb (e.g. support staff, fraud analysts). We train our team on data protection and enforce strict confidentiality agreements. We audit our security practices regularly and conduct penetration tests to identify and fix vulnerabilities.

Data Breach: If we discover a security incident that compromises your data, we will notify you and relevant authorities as required by law. We maintain incident response procedures to minimise damage and restore service quickly.

Cookies and Tracking on spb

We use cookies to maintain your spb session and remember your preferences. Cookies are small files stored on your device that help us identify you when you log in again. Our essential cookies are necessary for spb to function—without them, you would need to log in every time you visit.

We also use analytics cookies to measure how users interact with spb (e.g. which pages are visited, how long you stay, which features you use). This data helps us improve our platform. Analytics cookies do not identify you personally—they are aggregated across all users.

You can disable cookies in your browser settings, but this may limit spb's functionality. We do not use third-party tracking cookies or sell your browsing data to advertisers.

Your Rights on spb

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe.
Right to correction: You can ask us to correct inaccurate or incomplete data. For example, if your address is wrong, you can update it through your spb account settings or by contacting support.
Right to deletion: You can request deletion of your data, subject to legal limitations (e.g. we may retain transaction records for regulatory purposes).
Right to object: You can object to certain uses of your data, such as fraud-prevention analysis, if you believe it is unjustified.
Right to data portability: You can request your data in a portable format so you can transfer it to another service.

To exercise any of these rights, contact our support team through your spb account or email us directly. We will respond within the timeframe required by applicable law.

Third-Party Processors

We engage third-party service providers to help us operate spb. These include payment processors, cloud storage providers, and customer support platforms. We share only the minimum data necessary with each processor. For example, we share your name and account balance with our payment processor to complete your DANA or e-wallet deposit, but we do not share your full transaction history unless legally required.

We require all processors to sign data protection agreements confirming they will protect your information and use it only for the purposes we specify. We do not permit processors to use your data for their own marketing or to sell it to third parties.

Changes to This Policy

We may update this privacy policy from time to time as we improve spb or respond to legal changes. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date. Your continued use of spb after we post changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about how we handle your data on spb, or if you want to exercise your privacy rights, you can contact us through our FAQ page or by emailing our support team. We will respond to privacy inquiries within a few business days. Our full contact information is available on our legal notice page.

If you believe we have mishandled your data or violated your privacy rights, you may also lodge a complaint with your local data protection authority. We are committed to resolving privacy concerns transparently and fairly.

Summary: Your Privacy on spb

We collect personal data to operate spb securely and to comply with regulations. We encrypt your data, restrict access to our core team, and do not sell your information. You have rights to access, correct, and delete your data. Our payment processors handle transaction data according to their own privacy policies, and we share information with authorities only where legally required. We update this policy as spb evolves and notify you of material changes. Your privacy is central to how we operate spb, and we undertake to protect it with industry-standard security and transparent practices.